At times , servers of your Bank Account send late confirmation due to Security Checks or tech issues at their end. Unfortunately , we have to wait for their confirmation before showing your order as a success.
If order is in rejected status then System has Already Generated the Refund Request and your money will be transferred back to your bank account / payment source.
Refund timelines depend on your Payment Source. Usually its 5-7 working days (excluding Bank Holidays or Public Holidays). Very rarely, few of the banks take more than that.
Delivery notification is not received at the delivery time. Calling the outlet more than the 12 times, but didn't get an answer. Delivery partner was saying that the phone was on silent and forgot to update the delivery status. First time, I got disappointed. But I hope, royalisto will definitely increase customer service.